Refund policy
Due to the limited nature of SEVR’s first drop, all sales are final unless the item arrives damaged, defective, or incorrect.
Please review the product description, photos, and size chart carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 5 days of delivery at hello@sevrbrand.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the issue is approved, we will work with you to provide a replacement, exchange, store credit, or refund depending on the situation and available inventory.
Size Exchanges
Size exchanges may be offered if inventory is available, but they are not guaranteed due to limited stock.
To request a size exchange, contact hello@sevrbrand.com within 7 days of delivery. The item must be unworn, unwashed, and in original condition.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Final Sale Items
All items from limited drops are considered final sale unless they arrive damaged, defective, or incorrect.
Refunds
Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.